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案例研究:Oerlikon

瑞士欧瑞康及其13,700多名员工在超过35个国家的170个地点期望从供应商那里看到很多,因为他们自己的客户从他们那里要求这么多。乐动娱乐场

欧瑞康needs New Electric, a one-stop shop electrical contractor, because Oerlikon’s competitors will win the business if their coated automotive, aerospace and industrial components and products don’t meet their exacting specifications and 48-hour turnarounds times at least 80% of the time.

As Oerlikon, a firm with a long-standing presence in Asia and a strong foundation in Europe, has expanded in the U.S. and Canada, that growth has seen the forward-looking firm grow from four to 17 plants in the U.S. in just 22 years.

自2010年以来,Oerlikon一直依靠新电气,因为新电气会认出欧瑞翁不符合客户乐动娱乐场的期望。乐动娱乐场新电气的四个美国分支机构(80名员工)和七个加拿大地点(190名员工)结合在行业中的45岁,确保它拥有保留所有Oerlikon北美设施的资源,经验和专业知识。

一开始,新电气专注于电气修复,预定的乐动娱乐场维护和故障排除服务。随着Oerlikon致力于在2013年以后建造和开设新工厂,该公司转向新电气,从生产设备到安全,信息技术,暖通空调,通风和照明的所有内容。乐动娱乐场

Most recently, New Electric’s work with a range of international of multinational customers and its familiarity with 110, 120, 203, 208, 400 and 480-volt equipment was put to good use setting up Oerlikon’s new plants in Illinois, Michigan, Ohio and Ontario. While Oerlikon designs and builds some machines in-house, it also relies on equipment that’s manufactured in the U.S. and throughout Europe. New Electric seamlessly managed those installations, while that equipment had been a major problem for every preceding electrical contractor. New Electric even had to carefully and safely suspend three, 3,000 lb. transformers from the ceiling.

与许多承包商不同,服务水平通常在赢得Oerlikon业务的一年内持续50%,新电气始终如一地改善其优越的服务。乐动娱乐场他们的维修人员通常在接收修复请求的两小时内到达现场,并且他们正在接受24/7。

年复一年,新电气只会倾听,观察并询乐动娱乐场问正确的问题,而不是依靠详细的服务参数和服务级别协议。他们知道Oerlikon需要什么,何时没有被告知,因为他们要注意。因此,欧瑞康的正常运行时间在成本下降时令人生意地增加。

此外,生产技术经理Brian Schlebo有25件令人担忧的事情,他的压力水平已经暴跌十倍。

正如舒雷波告诉它,新电气真的赢得了他的信任乐动娱乐场和忠诚,就像Oerlikon的一站式电气店一样。

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