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案例分析:欧瑞康

瑞士拥有欧瑞康及其13,700+员工在170个地区超过35个国家的期望很多从像新电气供应商,正是因为他们自己的客户从他们的需求这么大。乐动娱乐场

欧瑞康needs New Electric, a one-stop shop electrical contractor, because Oerlikon’s competitors will win the business if their coated automotive, aerospace and industrial components and products don’t meet their exacting specifications and 48-hour turnarounds times at least 80% of the time.

As Oerlikon, a firm with a long-standing presence in Asia and a strong foundation in Europe, has expanded in the U.S. and Canada, that growth has seen the forward-looking firm grow from four to 17 plants in the U.S. in just 22 years.

自2010年以来,欧瑞康一直依靠新电器,因为新电气认识到后果,如果欧瑞康不符合客户乐动娱乐场的期望。乐动娱乐场新型电动四大美国分公司(80名员工),并凭借其45年的行业7个加拿大位置(190名员工),确保它保持所有的欧瑞康公司的北美设施正常运行所需要的资源,经验和专业知识。

在开始的时候,新电气专注于电器维修,乐动娱乐场定期维护和故障排除服务。欧瑞康致力于建设和开设新工厂2013年以后,该公司转向新动力,以线材和电力一切从生产设备到安全,信息技术,暖通空调,通风和照明。乐动娱乐场

Most recently, New Electric’s work with a range of international of multinational customers and its familiarity with 110, 120, 203, 208, 400 and 480-volt equipment was put to good use setting up Oerlikon’s new plants in Illinois, Michigan, Ohio and Ontario. While Oerlikon designs and builds some machines in-house, it also relies on equipment that’s manufactured in the U.S. and throughout Europe. New Electric seamlessly managed those installations, while that equipment had been a major problem for every preceding electrical contractor. New Electric even had to carefully and safely suspend three, 3,000 lb. transformers from the ceiling.

不像许多承包商,其服务水平,一般一年赢得欧瑞康的业务范围内下降50%,新电气一直在改进其卓越的服务。乐动娱乐场他们的维修人员通常到达2小时接收修理请求的内现场和他们随叫随到24/7。

年复一年,新电气只是听着,观察和询乐动娱乐场问正确的问题,而不是依靠详细的服务参数和服务水平协议。他们知道什么欧瑞康需要,当没有被告知,因为他们关注。其结果是,虽然成本已下降欧瑞康的正常运行时间也大幅度提升。

此外,生产技术经理Brian Schlebo有25件较少的事情操心,他的压力水平有十倍暴跌。

作为Schlebo告诉它,新动力已经真正赢乐动娱乐场得了他的信任和忠诚为欧瑞康的一站式电器商店。

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